10 Things Sentryon Does Better

We are the multi award-winning leaders in fully managed cybersecurity, cloud and IT services for small to medium-sized businesses in Toronto, Vaughan, and the GTA.

  1. We GUARANTEE a 60 minute response time to network emergencies
    Say your network takes a turn for the worse, like a server going down, for whatever reason. Our 24x7 Network Operations Centre (NOC) will most likely be aware of it before you are, due to our advanced monitoring system, and we will respond within 60 minutes, GUARANTEED!
  2. We Give You a 24x7 Helpdesk
    Having access to timely IT support is critical to running a business in today's technology packed world. Our Manage-IT™ plans include access to our qualified IT professionals who can help you remotely over the phone.
  3. We Use a Flat-Fee Pricing Structure
    This means you always know exactly what your IT support costs are each month, can effectively budget for it, and there are no nasty surprises at the end of the month. It also means your staff can get support when they need it, without getting prior approval from management, saving time and increasing overall productivity.
  4. We Grow With You
    Our services are designed to scale with your company, in order to help your business grow smoothly. Our fixed-fee pricing model (see #3) allows you to easily understand the cost of bringing on an additional employee, for example.
  5. We Are 100% Proactive
    Unlike other IT companies that wait until something breaks so they can charge you more hourly fees, our goal is to make sure your computers don't break down in the first place. So you can say goodbye to all that wasted time and lost productivity, and just relax knowing Sentryon's got your back.
  6. We are less expensive than hiring your own IT staff
    Just run the numbers. By outsourcing your IT support to us, you can save thousands of dollars a year in HR costs, salaries, vacation pay, benefits, social insurance and Canada pension. Even better, we provide you with a full IT department working around-the-clock for you, never going to sleep, never taking a holiday, never quitting and leaving you stranded. And staff management is included!
  7. We actually document everything we do
    Most IT support companies we take over from haven't documented anything, and they certainly haven't shared it with the client if they did (mostly to create job security). Whereas we completely document your network in our secure client management system. We also record the details of each service interaction, so we know exactly what was done, when, and by whom.
  8. We are the ONLY computer support company offering a no-risk, 90 day, money-back guarantee
    When you select Sentryon as your outsourced IT provider, we will quickly put a stop to your daily computer problems, fortify your network so it's better protected against hackers and viruses, and just make it all work more smoothly. Then if, after 90 days, you are not completely satisfied, we will refund your money — no questions asked!
  9. We use a team approach to solve problems
    Instead of relying on a single person who knows your systems inside-out, we train our whole team on it and document everything. Anyone in business knows that 1 is a dangerous number, because they can be sick, away, or quit without notice. Our team approach means there's always someone available with the knowledge to solve your problems.
  10. We believe in continuous improvement, including regular training for technical staff
    Most IT companies don't provide any sort of formal training to their technical staff, instead expecting them to gain knowledge by trial-and-error or studying on their own time. We, on the other hand, regularly send our staff to attend vendor technical training, industry seminars and other events, and provide paid time for studying for certifications. This results in happier staff for us, techs with current skills, and better overall results for our clients... a true win-win-win scenario!